XX2i
Thank you for being part of our journey
A note to our customers and answers to common questions.
Dear Valued Customer,
When we started XX2i Optics back in 2011, our goal was simple: create quality sunglasses we could be proud of and build something meaningful with people who shared our passion for style, performance, and the outdoors. Thanks to you, we were able to do exactly that.
Over the years, your support, loyalty, and trust turned an idea into a brand and a community. For that, we are genuinely grateful.
As we look ahead, we’ve made the decision to officially close this chapter and sunset the XX2i brand. While this chapter is ending, our commitment to great eyewear is not.
We invite you to continue your journey with our parent company, Rudy Project — a brand with over 40 years of heritage designing premium sport and lifestyle eyewear trusted by athletes and active individuals around the world.
Thank you again for being part of our story. We couldn’t have done it without you, and we truly hope to see you again.
With sincere appreciation,
Brian Horner
Brand Operator
Frequently Asked Questions
How do I contact customer service?
You can reach our customer service team at support@gorace.pro or by phone at 888-860-7597.
What if I have a warranty claim?
Warranty support is still available. Please contact our customer service department at support@gorace.pro or call 888-860-7597. If possible, include your purchase details and a photo of the issue so we can help faster.
I need replacement parts (nose pads, temples, lenses). What are my options?
Reach out to customer service and tell us what model you have and what you need. If XX2i-specific parts are no longer available, we’ll advise on the closest available solution or alternatives.
I placed an order before the store closed — what happens next?
If you have an outstanding order question, please contact customer service with your order number and we’ll assist.
Can I still return or exchange something I purchased?
If you believe you qualify for a return or exchange, contact customer service with your order number. We’ll review your request and let you know what options are available based on timing and inventory.
Where can I buy future sunglasses from the same team?
Going forward, we encourage you to check out Rudy Project for sport and lifestyle eyewear. They offer a wide range of performance and everyday styles.
Will XX2i social accounts or email still be active?
Some channels may remain up for a limited time to share updates, but the best way to reach us for support is support@gorace.pro or 888-860-7597.
What information should I include when contacting support?
Helpful details include: your name, order number (if available), the model name, a brief description of the issue, and clear photos. For warranty requests, include when/where you purchased if you know it.